We serve a wide range of customers and offer comprehensive domestic and commercial appliance repairs services. In this page, we have attempted to address as many of the frequently asked questions (FAQ) as possible.
If your questions isn’t answered or you need more information, please feel free to reach out to us by phone or email — we’re happy to assist you.
| Questions | Answers |
| What is your service charge? | Our standard labour rate per workdone is R950. The cost of parts will be quoted and charge based on what is needed. If we need to order parts and return to complete the job, you won’t be charged—only for the additional labour and the required parts. |
| What does your warranty cover? | We provide a 6-months warranty on all our repair services. This warranty covers both parts and labor, giving you complete peace of mind. If your manufacturer no longer services your appliance under warranty, our service repair team is here to help. We stand confidently behind the quality of our work and parts used. |
| Do you service both domestic and commercial appliances? | Yes! Our experienced appliance service technicians provide quality repair services for both household and commercial appliances. |
| Is it worth repairing my appliance? | The decision to repair an appliance depends on its age, condition, repair cost, and extent of damage. Newer appliances with minor or affordable issues are usually worth repairing, while older units with frequent or costly problems may be better replaced. |
| Do you use genuine parts? | Yes. We use original manufacturer parts whenever possible. Where that’s not available, we source high-quality alternatives that come with a warranty. |
| What appliances does your company repair? | We repair a wide range of appliances, such as Washing machines, Fridges & freezers, Ovens & stoves, Dishwashers, Tumble dryers, Coffee machines, air conditioning and any more. |
| Do I need to bring my appliance to you, or do you come to me? | We provide on-site appliance repair services at your home or business for your convenient. |
| Do you sell spare parts? | Unfortunately, we don’t sell spares. We only stock spares exclusively for our repair services. All our parts are genuine and offered at competitive prices. |
| Will the technician come with the parts? | Our technicians keep a wide range of common parts stocked in our vans. We do our best to bring along the parts we anticipate will be needed for your repair. If it turns out that we don’t have the exact part on hand, there’s no extra charge for collecting it and returning to complete the job. |
| Will your technician call me when he is coming? | Yes, you’ll never be left wondering. On the day of your repair appointment, our technician will call or message you when they’re on their way, so you know exactly when to expect them. |
